I recently purchased a Gateway GM5478 - a PC that has pretty much everything I want:
This sucker is fast. It’s been great. But then…about a month after I bought this GM5478, it started having some hardware problems. Every once in a while (or many times a day depending on its mood), the GM5478’s power supply fan instantly speeds up to about a bazillion RPM and makes me just about crap my pants - it’s pretty damn loud. After several seconds, it automatically reboots. Thank God at least Firefox has a restore session feature since I usually have about 10-20 tabs open. A little Googling uncovered several other people with the same problem, including this guy who ran into the problem after only 3 weeks. This is total BS. You cannot tell me that this failure was not uncovered during product testing. And if not, the quality of Gateway’s product testing is pretty pathetic.
About a month after this fun power supply problem, my keyboard died. Either that or it was my keyboard interface inside the PC. Thankfully I have an extra USB keyboard.
To add to this mess, I have been extremely busy at work, so just have not had time to deal with Gateway. This really pisses me off. It’s too bad, because the functionality of the GM5478 is pretty good.
[Correction: The problem is actually with the CPU cooling fan, not the power supply fan. In the comments to this post there are a number of links to discussion forums that discuss the problem in greater detail.]
[Update: Here are some useful links from the comments below:
[Update: Here’s a new post regarding my status so far (as of Feb 15, 2008).]